General Information
Æternum Creations specializes in handcrafted waxed polyester wrapped crystal necklaces. Each piece is made with care and attention to detail, ensuring quality and uniqueness.

Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return and exchange window for unused products. Please note the following exclusions:

• Personalized or custom items cannot be returned or exchanged.
• Sale items are final and not eligible for return or exchange.
• Damaged goods, unless they arrived damaged, are not eligible for return or exchange.

Return Process
To initiate a return, please contact us at https://www.aeternumcreations.com/contact-us/ and provide the following information:

• Your order number
• Name on the billing information
• Date of purchase
  Upon approval of your return request, you will be provided with instructions on how to proceed.

Shipping Costs
Customers are responsible for all shipping costs associated with returns and exchanges. We recommend using a trackable shipping service like USPS Priority Mail, UPS, or FedEx or purchasing shipping insurance to ensure the safe return of your item.

Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed back to your original payment method. Please allow a few business days for the refund to reflect in your account.

Limitations of Liability
Æternum Creations is not responsible for lost or stolen return shipments. Ensure that all returns are securely packaged to prevent damage during transit.

Contact Us
If you have any questions about these terms and conditions, please contact us at https://www.aeternumcreations.com/contact-us/.